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Troubleshooting

Troubleshooting

Insufficient credits

Your plan has run out of credits. Check your usage in Settings → Billing or upgrade your plan on the Pricing page.

Model not responding

Some models may be temporarily unavailable. Try switching to a different model using the model selector, or check the Analytics page for status.

File upload issues

  • Maximum file size: 20MB per attachment
  • Supported formats: images (JPG, PNG, GIF, WebP), documents (PDF, DOCX, TXT), data files (CSV, XLSX)
  • For large files, try splitting them into smaller parts
  • Image generation not working

    Make sure you're on a paid plan or have available credits. You can generate images in Chat by asking any model, or use the dedicated Images page.

    Something else?

    Use the help button in the top bar to submit a support request, or ask me directly — I can help with most platform questions!

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